Q&A – Blog

Q&A

What should students pack?

- Pack comfortable shoes for walking. Walking is usually a part of every tour.

- Limit luggage to one suitcase for under the bus and one carry-on bag. A small back pack is good for a carry-on bag. This also applies if you’re flying.

- Leave important valuables like expensive jewelry at home. We are not responsible for lost or stolen items.

- Check the weather forecast a few days before your trip.

- One weather-appropriate outfit for each day you are on tour

- One semi-formal outfit if you are attending a performance

- One piece of rain gear (umbrella, rain jacket or rain poncho)

- Swimsuit if swimming is allowed on your tour

- Personal items (under garments, socks, etc.)

- Toiletries — refer to the 3-1-1 rule if you’re flying

- Grooming tools (brush, comb, toothbrush, etc.)

- Jacket during cool weather

 

How much money should students bring for souvenirs and meals?

Souvenir money is at your discretion, though excessive amounts are not advised. .All of our tours include meals. Therefore, you will not need money for meals, but you are welcome to bring money for snacks. Traditionally, students bring $40-$75 for souvenirs/snacks.

 

What happens if a student has a medical emergency? 

We will provide chaperones with a list of area hospitals. The chaperones on your tour will immediately seek medical attention and contact the parents. Please see your chaperone/group leader for the medical forms required by your school district.

 

What if I have an emergency and need to reach my child?

You may contact your child directly if cell phones are permitted on their tour or you may contact Smart Student Travel at any time, and we can contact the group leader on your behalf.

 

How many adults or chaperones travel with students?

Tours are chaperoned at an adult to student ratio of 1:15, 1:10 or 1:5. Chaperones are the responsibility of the school and are not provided by Smart Student Travel.

 

Are parents allowed to attend a tour?

Each tour is customized to the school. Some tours allow parents with an adult price and some do not allow parents. Please check with your school’s group leader.

 

How many students are allowed in each hotel room?

On your tour registration forms, you will see prices based on Quadruple occupancy (4 students per room), Triple occupancy (3 students to a room), Double occupancy (2 students per room), and Single occupancy (1 student per room). You will be able to choose the option that best fits your needs during registration.

 

How are adult rooms set up?

Adults have separate hotel rooms from students. Adults can choose to room with another adult (Double occupancy) or alone (Single occupancy). You will be able to choose the option that best fits your needs during registration.

 

Can students bring/carry their own medication?

Please consult your group leader. This decision is made by your school administration and/or school district.

 

What’s included in the tour costs?

Our tours are all inclusive. Transportation, accommodations, city attractions, activities, meals as specified on the itinerary, tips, taxes, and admissions.

 

What’s not included in tour costs?

Baggage fees if you’re flying and Travel insurance. However, you can add travel insurance for an additional fee.

 

When will we get a final itinerary for the trip?

You will receive an itinerary from your group leader two weeks before the departure date.

 

What kind of motor coach will be used for the trip?

Buses are newer models equipped with restrooms, DVD players, Wi-Fi, and charger outlets for your cell phones.

 

What type of hotels does Smart Student Travel use for their tours?

The hotels we use are evaluated for high quality, safety, and amenities. Commonly used hotels include Marriott, Hampton Inn, Hilton, Sheraton, Holiday Inn, Doubletree, Crown Plaza, Hyatt, and Embassy Suites. 

 

What are meals like on the tours?

Meals differ from tour to tour and include food court vouchers, buffets, cafeterias, and family style restaurants.

 

How do you register for a trip?

Registration is done online. If you do not have access to a computer, pleased consult with your group leader for other registration options.

 

What are my options for paying for a tour?

You can pay in full or use our Manual Payment Plan. Payments can be made by credit/debit cards, money orders, or personal checks.

In addition, some schools choose to collect your payments at school while other schools allow you to pay directly to Smart Student Travel online. Please consult with your group leader.

 

How is fundraising applied to a student’s trip?

Your school will pass on any information about fundraising. Once we receive a fundraising check from your school, we will apply it to your account.

 

What happens if payments on a tour are late?

A late fee will be added to your account if payment is not made after a seven-day grace period. If payment is still not made, your account will be automatically cancelled. If you are having difficulty making your payments, please let your group leader know immediately.

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